Quote "Product success is rooted in understanding and addressing customer needs; it is not about what you can create, but about what they truly desire.”
Great post. I just spent some time reviewing my last ~30 customer interviews (painful exercise, btw, but worth a try!). It's shocking how sneakily leading questions enter the conversation.
Listening back, it's so obvious when I had an idea in mind that I tried to gently nudge the customer towards.
It's really hard to stay honest with yourself on those leading questions.
Hey Alex, thanks for sharing that! I completely agree—it's surprisingly easy for those subtle nudges to sneak in during interviews. Reviewing past interviews is such a powerful way to catch those biases, even though it can be a bit of a painful process, like you mentioned. Kudos to you for putting in the effort—it's what separates great product builders from the rest!
One tip I’d suggest is to use an AI tool like ChatGPT or Claude to double-check for leading questions. I’ve seen others overcome their biases by doing this, and it’s been incredibly helpful for making sure interviews stay neutral and unbiased. Give it a try, and let me know how it works for you!
Great post. I just spent some time reviewing my last ~30 customer interviews (painful exercise, btw, but worth a try!). It's shocking how sneakily leading questions enter the conversation.
Listening back, it's so obvious when I had an idea in mind that I tried to gently nudge the customer towards.
It's really hard to stay honest with yourself on those leading questions.
Hey Alex, thanks for sharing that! I completely agree—it's surprisingly easy for those subtle nudges to sneak in during interviews. Reviewing past interviews is such a powerful way to catch those biases, even though it can be a bit of a painful process, like you mentioned. Kudos to you for putting in the effort—it's what separates great product builders from the rest!
One tip I’d suggest is to use an AI tool like ChatGPT or Claude to double-check for leading questions. I’ve seen others overcome their biases by doing this, and it’s been incredibly helpful for making sure interviews stay neutral and unbiased. Give it a try, and let me know how it works for you!
That’s a great idea!