Week 13 - User Journey Map

Quote

“You’ve got to start with the customer experience and work back toward the technology- not the other way around.”- Steve Jobs

💯  Framework // Concept // Mental Model

TLDR;

😎 Define the persona

🥅 Identify the user’s goals

🚗 Map out the steps of the user’s journey

👻 Identify the emotions and thoughts

💊 Identify the pain points

🚗 Create the user journe…