Week 13 - User Journey Map
Quote
“You’ve got to start with the customer experience and work back toward the technology- not the other way around.”- Steve Jobs
💯 Framework // Concept // Mental Model
TLDR;
😎 Define the persona
🥅 Identify the user’s goals
🚗 Map out the steps of the user’s journey
👻 Identify the emotions and thoughts
💊 Identify the pain points
🚗 Create the user journe…
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